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Virgin Australia Customer Service

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Virgin Australia Name Change Policy : +61(1800)005 886

The excitement of the journey led us to make mistakes. But you don’t have to worry about paying for mistakes when flying with Virgin Australia.

• Name changes are allowed on domestic and international flights. You can change up to 3 characters of your name or surname.

• You can change your name on the ticket, but you cannot change yourself. You cannot transfer the ticket to some other person or sell it online.

• To make the name changes, you would have to submit your passport along with some valid documents to the airline. It would then cross-check the ticket name and allow the changes.

Jetstar Airways Manage Booking | Change, Cancel name correction

Use Jetstar’s Manage Booking tool to update passenger details, select/change seats, add baggage, change or cancel flights, and request refunds. Log in with your booking reference and email.

If you prefer phone support, call: +61 (1800) 005 886.

Cancellation & 24-Hour Cancellation Policy

Key points:

  • Full refund may be available if you cancel within 24 hours of booking and the booking was made directly with Jetstar (website, app or call centre) and the flight is booked 7+ days before departure.
  • Refunds are usually processed within 7–10 business days (timing may vary by payment method).
  • To cancel: use Manage Booking online or call +61 (1800) 005 886.

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