To reset your Citibank internet banking password without using a debit card, call us at 833-392-7087. On the login page, click the “Forgot Password” link and provide alternative details, such as your account number, credit card number, or personal information. After verifying your identity, you will be prompted to create and confirm a new password. Use this new password to access your internet banking account. If you need additional assistance, please contact Citibank customer service at 1-833-392-7087.